On some forums, I’ve read traders’ statements saying that IQ Option had blocked their trading account. Since this broker belongs to my favorite brokers for binary options trading and also it belongs among the favorite brokers of our readers too, I decided to clarify this issue. I directly contacted the manager of IQ Option and we discussed the whole thing.
I asked him: is true that you are blocking accounts? He told me: ‘Yes, it can happen that we block someone’s account, but it is very rare and only happens after violating our terms and conditions.’ So let’s have a look. Do you know what might be the reason, that your trading account has been blocked?
Reasons, why IQ Option might block your account
- If you deposit or withdraw money from your trading account using the information of another person. It is extremely important that you use your own credit cards and e-wallets to prevent money laundering. You can never deposit money to your trading account from your brother’s/wife’s/friend’s credit card or bank account.
- Another issue is when the broker discovers that you have multiple accounts. Please be aware that according to the Article 4.2.7 of their Term and Conditions, the trader is only allowed to register 1 (one) valid account. The broker keeps the right to get the accounts blocked for the violation of their policy.
- If you deliberately provide invalid personal information. For example, minors who provide a different date of birth.
- When the trader refuses to provide his/her identity card to verify the account and the identity.
- When the trader is a citizen or a resident of countries that prohibit binary options trading (USA, Australia, Belgium, Israel, Sudan, Syria, North Korea or Japan).
What to do when you cannot log in to your account:
- Make sure that you are entering a valid username and password combination.
- Check your inbox and spam trash of the e-mail linked to your trading account (you can find an e-mail with the information, why your account has been blocked).
- If you didn’t receive any e-mail from IQ Option, contact their customer support, which is available 24/7
- A) via e-mail [email protected]
- B) on a phone number (see below) to get the fast and qualified assistance you need.
IQ Option support phone numbers
- +44 20 8068 0760 (London toll rate)
- +44 80 0069 8644
- +351 882 880 034 (Toll-free)
- +351 308 807 766 (National)
- +34 90 086 16 12 (Toll-free)
- +34 91 123 87 48 (Madrid toll rate)
- No account can be blocked without a serious reason. IQ Option is a regulated company that can’t just block somebody’s money.
- You have to submit your identification documents (see Identity verification below) within 7 days of registration, otherwise your account might get blocked.
- The account holder is always informed by e-mail and warned about the intention to block the account. IQOption always explains the reasons and suggests the steps that need to be taken to get the account unblocked.
- Once IQ Option receives the information or the documents proving that the actions of the trader were legal, they unblock the account immediately.
- If your account is blocked and after have deposited money into your account, the money will be sent back to you automatically within a few days. However, banks might take a long time to process the refund. Especially in India, Brazil and South Africa, refunds may take up to a few weeks.
Blocking accounts without any reason is ILLEGAL and would get our platform suspended. So far the number of accounts in our system has grown to more than 15 millions. After the launch of a new, more professional and exciting products we expect a further rapid growth of new users.
– IQ Option Manager
Whenever you want to know detailed information on any topic, you can contact their customer support service. It often happens that people make misleading and not objective comments which are influenced by their emotional state or by other factors.
All brokers require some type of identity verification prior to the funds withdrawal. For example, HighLow requires a proof of identity even before initial funds are deposited. Other brokers require the proof before first withdrawal of funds. This proof consists of:
- Identity verification (a scan of national ID, a passport or a driver’s license)
- Proof of residence (a scan of energy bill, a bank statement or a credit card statement)
- Credit card verification (a scan of you card, if a deposit is made with a credit card – you can hide the middle 8 numbers, of course)
You might ask yourselves what is the point of above procedure. Basically, if broker wants to be regulated, they need to have verified clients. Regulatory bodies such as CySEC require verifications to prevent money laundering or credit card thefts.
More about IQ Option
- Maximize the use of indicators in day trading
- IQ Option demo and real trading accounts: Know the differences
- Market analysis with IQ Option – How to do it?
- Understanding IQ Option broker – Get to know this broker
- Discover the differences between Put options and Call options
- To trade with and without expiration – What should you know
- IQ Option launches trading cup with $25 000 prize!!!
- Trading binary options in Brazil – Everything you need to know!
- How to Trade Binary Options with IQ Option In Pakistan?
- How to Trade Binary Options with IQ Option in India?
- IQ Option review in Portugese (Brasil)
i just want to say that my iq option account was not verified And Only ” Proof of identity ” was remaining I was trading in demo only next day i put my real money to trade so i was trading after sometime i got E-mail that verified your account So after then i submitted my document to iq option and my a/c verification was Done then after my iq option account still loading
when i try to open binary or digital
SHowing : (( Unfortunately at the moment there are no available assets in stock ))
i dont know WHy .
Thank you for the information… We are two roommates living together but have a single PC for the time being. What would happen if we both use same laptop but separate IQ and bank accounts ? Is it possible
Dera Farooq, that should be alright. I don’t see a reason why this should be banned. As long as you both use separate accounds and separate funding methods.
after deposit in my account i send my id card for verification ,next day without sending me any email my acount is blocked . its really worst that such a big broker do such acts without giving any reasons . i contact there support but no response yet .
Hello, thank you for sharing this experience. Do you have any news, why they blocked your account? Let us know. Thank you.
Sir i want to play binary in iq option. I belongs to Pakistan my age is 17 years and 7 months.
binary options are not a game, so you are not playing it. It’s trading with a high risk. Before you will start trading be sure, that you have the proper knowledge.
Read our articles about trading to get into it. And before you start trading with real money, try a demo account.
All information about trading with IQ Option in Pakistan, you will find here – https://xbinop.com/how-to-trade-binary-options-with-iq-option-in-pakistan/
Btw: You need to be 18 years old to start trading.
We wish you a good luck!
You can see that the connection to our website is slow. The platform requires good speed in order for it to work fast
June 24, 2019
and if problem is speed can you explain for me why the program and browser work normally with out any problem when i use practice account
June 24, 2019
What exactly happens when you switch to the real account?
June 24, 2019
just they hung and not response
June 24, 2019
any more so when i open phone and switch back to practice account it’s work normally
June 24, 2019
I have closed my account . What is the procedure of reopening it ? I can’t login to the same account as it is showing blocked ..please help
Dear Dibs, did you contact the custommer support? They should be ready to assist you with that!
Same me also I had close my account and I did contacted the costomer support but nothing happen only he just ask to rate the iq option apps,there’s no prompt action 2 time I ask .
Hello I keep sending email as well to to reopen again my account because I just close coz I got mistake to write my midle name by the hope that I can open again and enter my cirrect details because theres no option to edit it but that time my email was already verified .And I ask the costomer support but no action as well .
i got my national ID of recent here in Nigeria,so I used it in uploading my documents but they still keep on declining. so I’m wondering if there’s any other details they need to see in the ID?
Hello, the document you are sending for the verification must be clearly readable and all corners must be clearly seeable. The next document you need is a bank statement/energy bill/phone bill. Check out our IQ Option review – https://xbinop.com/review/iq-option/ you will find there more information about the verification process.
Have a nice day.
Dear sir..i did deposit with local bank..ebanking but my balance still 0 until now..i cant send email to support..live chat also not responding..could u help me
Hello, do you still got the problem depositing money to IQ Option or you solved it? Let us please know, thank you.
Hi sir, what is the highest amount withdrawal did you make? Because I’m only planning to withdraw once a month straight into my bank account(my local bank supports iq option and iq option has my bank name in their withdrawal page as well). I’ve heard from some traders they mentioned once you withdraw one lum sum you might face issues, is this true?
Hello, I never had any problem with withdrawing money from IQ Option, but I don’t know about what sum you are talking about. But I think it should be a problem to withdraw for example 20 000 USD.
1.Please can I submit any passport photograph when withdrawing?
2.i tried to use someone else card to deposit, but it saying error..I now realize my mistake that I should deposit with someone else card..so my question is ..is there any implication for this??
everything needs to be on your own name, passport or ID card and also the card with which you want to deposit.
Let us know if you need more help. Have a nice day.
My account is terminated by iq option without paying my withdrawal of $1065.27
What should I do now they denying to pay saying you are engaged in market abuse what to do?
Hello, it’s really sad to hear that. Are you still not able to withdraw your money? How do they comment the fact you can withdraw, let us please know. We will help you.
i made profit on binary i tried to wihdraw but it didnt work its been 7 days still ididnt recive my money help me get my money back
Hello, thank you for your message. It’s weird because I made a lot of withdraws from IQOPtion trading platform and I never had any problem.
Which withdraw method you used? Let us know, we want to help you.
I have a great teacher in forex/binary and cryptocurrency trading. The only man that makes me admit trading is real and I have profited more than I think with his amazing strategy
That’s great, you should stay with him 😉
Am a new user, and have heard people talking about sending their details though am still working on the demo account but have not seen any information about sending my National ID card and others
Hello, can you please specify your question or your problem? Do I understand it right, that you are not able to go from iqoption demo account to the real account?
First of all, you need to have your account verified, without verification you can’t trade.
Let us know if you need some more help.
Which type of documentation is required ??and Dear All users i Want to invest money !should i do it or nOt Plz help me with this ????
Hello Muhammad, you seem to like that you are really interested in trading with IQ Option broker 😀 😀 Documents you need to verify your trading account are still the same.
Here is it:
– Identity verification (a scan of national ID, a passport or a driver’s license)
– Proof of residence (a scan of the energy bill, a bank statement or a credit card statement)
– Credit card verification (a scan of your card, if a deposit is made with a credit card – you can hide the middle 8 numbers, of course)
Hope that it will help you. Btw: you should invest your money just in case you are ready 😉 Do not hurry.
Hi i need help i have exceeded my login limit and i need to login again i privided the wrong email account
Hello, how is it even possible to provide the wrong email, I thought that you need to confirm the registration on the email? I recommend you to write to IQOption support.
Sir my account is blocked for my self.but presently I reopen my account.please help me
Hello, what happens, why do they close your account? I recommend you to contact the support and solve the problem with them, or let us know more info so we can help you.
Have a nice day.
Good day friends, I want to warn you strictly on this broker, please don’t ever invest with this broker because they are thieves and they stole my money.
Hello, do you have any justified allegation? Or you just hear that this broker is a scam? There are many and many people (except me) who are trading with this broker for a couple of years and we didn’t had any problem, never.
Maybe you are right, maybe now. Would it be possible to give us more info? Thank you so much.
I need to know few things. the IQ options is completely new to me. i have visited the site and tried to understand the system i know it will take some time to get a hold on it. but before i go for the real account i need to know :
1. does it work from Pakistan?
2. Can we use payoneer to deposit and withdraw funds ?
Hello, thank you so much for your answer.
1) I think that the broker iqoption should works for Pakistan traders
2) I find out that you can’t use payoneer to withdraw funds.
Instead of payoneer try to use Skrill or any other digital wallet.
I hope that I will help you with my answers. If you have any other questions let us know.
Can i able to trade in iq option by using VPN, is it allowed or restricted for trading.
Hi, I think it should be OK. Why do you need that? Please never try to disguise your real location because then you might get in trouble when you’re not able to confirm your address.
NO its not ok. its strictly forbidden!
how can one give a poof if you blocked their account already step? so to be safe we should always screenshot every log in/logout from our account to have proofs? i have heard that if you are doing good with the trading, the block your account? may i ask you sir? how do iq option profit from all of this? is it when a trader lose? or when a trader wins?
Hi Faith, it would be enough for us to see email communication, screens of blocked account, proof of depositing… Anything that could help us do something. If someone really gets scammed, I am sure there are ways to prove it.
At terms and conditions not even a single word about robots, does ti mean I can use robots?? But I read of of the forums theres an iq option manager there that robots violates their terms and conditions but theres no mention about robots on their official site.
Hi Japhet, robots were removed by IQ Option.
what happens if i invest in it at the age of 17 but withdrawing money at the age of 18?
Dear Sarthak, you can not do that! There is a condition in the TOS that you have to be 18 when signing up. Your account will end up blocked.
I somehow couldn’t log into my account, i don’t know whether someone hack it or got blocked. Please help me sir, and i already made a deposit.
Dear Reaksmey, check out this page: blocked account with iq option. It will tell you more about your problem.
You can believe whatever you want about IQoption, but the truth is they are crooks. They were to close my account out after cheating me out of 10% of my account. Upon my request my account was closed ,but as I have read from others, my money was never returned. I have contacted them and have been ignored. They are nothing but crooks and I will continue to let anyone and everyone know the truth
Dear John, thank you for sharing your story. But before we do anything, you have to prove what you are saying is wrong. You see, it happens often, that people try to blame the broker for their own fault. I have never seen any real proof of IQ Option being crooks. If you can prove it, please! Do it! If not, I am sorry, but I cant believe you – I have never had ANY problem with them. All deposits were fast, just as withdrawals.
sorry for you but I always get my money to my sweden bank takes two days no problemas her 250 dollar, out two times works good
My account is blocked.. will I be able to create new account???
Dear Vishnu, first, I recommend to send all necessary documents. Then it will be approved again.
My Account is blocked on the same day i sent my documents?
I am unable to trade and my funds are still in the account, No one is replying to my emails
Who can help me?
Dear Karin, please, try to send them a message on live support. It might take some time, they must be currently overloaded with new people flooding in.
its happened to me..my account is blocked n nobody answer my email. All deposit lost without explaination
Dear, my account is also locked. It was locked because some-one hack my account , close my positions and try to withdraw funds.
As I’m aware, funds can only be withdrawn to same card which made a deposit and as I didn’t made deposit over e-wallet those withdrawal also are not possible.
I hope IQ will reset my account , cancel all irregular withdrawals and restore my positions.
I send all documents on support but still no answer. How long will that last?
Dear Zoran, sorry to hear that. Please, in this case, try calling them directy on their phone. This is an important thing.
I just call them. It seams that security department need some time to process and investigate the case. As account was blocked in Sunday I hope they will finish until Friday.
It’s not a problem for me to wait as long as they fix account and that all my positions are restored and all irregular withdrawals canceled.
Hi, I am sure it will be OK. Please let us know if you have more problems.
I did…they say that security department will investigate and replay until Thursday.
So wait until tomorrow to see will this be solved and my account restored.
I have submitted All of my documents in the form of picture so will that work?
Picture of my passport and bank card but still then no respond.
And my account still remains blocked.
Hi Harka – you have to wait a bit. It usually takes them a few hours or even days. Currently there is thousands of new traders coming every day, it must have slowed things a bit down. Sorry for the wait!
my account was blocked 4 days back on saturday. After that i uploaded all the required documents as told by the support staff.
still my account is blocked. Please help
Dear Abishek, when did you upload your documents? Sometimes it might take up to 48 hours to get it re-checked. Also, you can send them a support ticket, so they might do it earlier.
Iq option support very slow respons…no one care about customers
Hello guys ,
my account has been blocked, ithink it’s because i did’not send all the documents.
Can you help me recover my account or at least the money.
Thank you in advance.
just make sure you send them an email or a message on chat regarding this issue. I’m sure they will approve your account.
IQ Option has blocked my trading account. I am a VIP customer. not giving reply to my email. Please help me sir…
The bank was gone, they say they have no information about it. You ask them for proof so that we can know what it is?
Sir Bank Statement I am not getting a Chargeback show. No Chargeback Requested. Please unblock my account.
Sir you are not my help. You are not even giving reply to my email. And when I talked about it with the bank. So they do not even know about this. They say that you give me proof. Which I can show in the bank.
Pavan I have no idea what you are talking about, can you say again and word it differently?
blocked my accounts I am a VIP customer. not giving reply to my email.
Sir my account blocked help me
Kumar, we are going to need your credientals if you want us to help you. Also, I talked to the support and they said, that they always reply to messages. It is impossible for them not to reply, because their management could fire them for not giving help to traders. Did you send all documents?
No reply from iq option support what to do
Dear Augustine, please, tell us your email that you have registered with IQ Option and we will be able to help you.
hai mr step .. can you help me..your question..id iq my option is locked..so how i manage trading..this is my name marauarau87.plzz ..
Dear Ellbesius, you have to send them all the documents they require. Then they will unblock your account.
my account is blocked. User Name : [email protected]
I have provided relevant documents too.This is blocked almost one month. cannot access, start trading. My balance money is also there. I have sent several reminders, mails. didn’t get a reply. Please unblock my account considering this request.
Dear Ramani, unfortunately I can not guarantee anything, but I will try to contact them on behalf of you. Please keep us updated.
My i q option account pasword not valid when i put it tell me what i do yow can do recovery my pasword plese tell me????
Dear Waseem, go to https://iqoption.com/en and click LOG IN on the right. Then click “Forgot password” and enter your email. You will receive further instructions in your email address. 🙂
Hi my account still blocked. I already provided the documentation they requested from me.
Dear Carlos, you will have to wait a few hours before your account is back and running.
they just stole 2 trades from me
Hi Johnny, can you explain what happened?
Please help I don’t know how or why iq option has blocked my account and no matter how many times I send them message asking them why they blocked me or how to get unblocked they will not unblock me or reply to my message
This is really annoying I don’t know what to do
Dear Ahmed. I can not help you as long as you don’t provide me with your details. Please, use the contact form (contact us) and send me:
Date of your registration?
Have you deposited to IQ Option?
Have you sent them your documents? (ID, proof of address)
Then I can start working.
My account blocked without reason why
Dear Abdulrehman. Did you receive an email with info why? Did you send your documents after registration?
hi i also had my account blocked, the reason is i deposited using two other people’s cards. my account was blocked from trading for about a month, during which i sent all the docs they required then it was permanently deleted
Hi. That is sad, however, they explicitly say this in their terms of usage. You can not use someone else’s money for trading.
yes but u only find out after blocking. can i still get back the money and can i open a new account with iq again?
My account is blocked and i did not receive any email explaining why,i have written to support no response,help what can i do next?
Dear Sipokazi, please, use the contact button at the bottom of the page and email me all your details (of course not your password). But it would be good to send me your email used with IQ Option, whether you have made deposit, when, when did you register etc. Then I will be happy to look into this.
plz help me last night my iq account is not open for invaild credential how can i fix plz tell me
Dear Haris, it is possible that you are living in a country that is not supported by IQ Option. What country are you living in?
few moments ago my account has been blocked ,would you please help me to recover my account
Yes Adnan, of course. Tell me more info. Why did that happen? Did you send all the documents? Were you profitable?
Haloo.. good morning.. i have problem with my iq opt on my phone since last night, when i login, they said “invalid credentials”, i though that need wait a day, and i try this morning, i tottaly can’t open my iq option appl, i delete and download again, same thing happen.. please help me to fix it.. cause i put real money on it. I also sent message many times to all contact support but no respon.. what happen here.. can you fix it soon… please
Dear Ogis, are you trying to connect to the Apple mobile app? They had to remove the app from the app store, because of new regulation. That might be the problem why you’r connection is not working.
Hello..my account was blocked this day..how can i retrieve it? Please help me..i dont know what to do…i didnt receive any notification in my email..
Dear Jmlim, did you have any real funds in your account? It’s possible that they blocked it, because they didnt receive the required documents within 30 days of registration. Reply to me so we can help you
my account on mobile device seems to not working while functional on computer can you please guide.
Dear Amit. IQ Option had to remove their mobile app from the app store. Read more about that here:
Hie step l sent in my required documents,but my account is still blocked. There’s is no response from the iqsupport email it’s been almost a week now. I’m starting to feel very nervous it will be nice if you can help me thanks
Dear Stan, please, use the contact button at the bottom of the page and email me all your details (of course not your password). But it would be good to send me your email used with IQ Option, whether you have made deposit, when, when did you register etc. Then I will be happy to look into this.
My date of birth is wrong and change my date of birth but why you help
Hi Manish, try contacting the customer support. Other than that you can create a new account, but first, ask them.
Hello my account is blocked plzz help me
Hi Sundar, what happened? Did they send you an email?
how to unblock plzz
Hey bro, you gotta message them at customer support. They will let you know what’s up.
How to un block my account??
they block my account but i send all the documents they need and send many messge to support but no reply
Did you try the live support chat? Or only email?
The right question I think is how to withdrwa my funds. Is there someone who can help or already got his money back ? I cannot enter account but I know there is my funds stack and I need them back, left more than 20,000$ !
Dear Seville, what happened? Did you get your account banned out of the blue? Or did you lose your money? If you answer, I will be able to help.