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IQ Option has blocked my trading account

On some forums, I’ve read traders’ statements saying that IQ Option had blocked their trading account. Since this broker belongs to my favorite brokers for binary options trading and also it belongs among the favorite brokers of our readers too, I decided to clarify this issue. I directly contacted the manager of IQ Option and we discussed the whole thing.

I asked him: is true that you are blocking accounts? He told me: ‘Yes, it can happen that we block someone’s account, but it is very rare and only happens after violating our terms and conditions.’ So let’s have a look. Do you know what might be the reason, that your trading account has been blocked?

Reasons, why IQ Option might block your account

  • If you deposit or withdraw money from your trading account using the information of another person. It is extremely important that you use your own credit cards and e-wallets to prevent money laundering. You can never deposit money to your trading account from your brother’s/wife’s/friend’s credit card or bank account.
  • Another issue is when the broker discovers that you have multiple accounts. Please be aware that according to the Article 4.2.7 of their Term and Conditions, the trader is only allowed to register 1 (one) valid account. The broker keeps the right to get the accounts blocked for the violation of their policy.
  • If you deliberately provide invalid personal information. For example, minors who provide a different date of birth.
  • When the trader refuses to provide his/her identity card to verify the account and the identity.
  • When the trader is a citizen or a resident of countries that prohibit binary options trading (USA, Australia, Belgium, Israel, Sudan, Syria, North Korea or Japan).

What to do when you cannot log in to your account:

  1. Make sure that you are entering a valid username and password combination.
  2. Check your inbox and spam trash of the e-mail linked to your trading account (you can find an e-mail with the information, why your account has been blocked).
  3. If you didn’t receive any e-mail from IQOption, contact their customer support, which is available 24/7 via e-mail to get the fast and qualified assistance you need.

Important info:

  • No account can be blocked without a serious reason.
  • You have to submit your identification documents (see Identiti verification) within 7 days of registration, otherwise your account might get blocked.
  • The account holder is always informed by e-mail and warned about the intention to block the account. IQOption always explains the reasons and suggests the steps that need to be taken to get the account unblocked.
  • Once IQOption receives the information or the documents proving that the actions of the trader were legal, they unblock the account immediately.
  • If your account is blocked and after have deposited money into your account, the money will be sent back to you automatically within a few days. However, banks might take a long time to process the refund. Especially in India, Brazil and South Africa, refunds may take up to a few weeks.

Blocking accounts without any reason is ILLEGAL and would get our platform suspended. So far the number of accounts in our system has grown to more than 15 millions. After the launch of a new, more professional and exciting products we expect a further rapid growth of new users.

– IQ Option Manager

Whenever you want to know detailed information on any topic, you can contact their customer support service. It often happens that people make misleading and not objective comments which are influenced by their emotional state or by other factors.

Identity verification

All brokers require some type of identity verification prior to the funds withdrawal. For example, HighLow requires a proof of identity even before initial funds are deposited. Other brokers require the proof before first withdrawal of funds. This proof consists of:

  • Identity verification (a scan of national ID, a passport or a driver’s license)
  • Proof of residence (a scan of energy bill, a bank statement or a credit card statement)
  • Credit card verification (a scan of you card, if a deposit is made with a credit card – you can hide the middle 8 numbers, of course)

You might ask yourselves what is the point of above procedure. Basically, if broker wants to be regulated, they need to have verified clients. Regulatory bodies such as CySEC require verifications to prevent money laundering or credit card thefts.

More about IQ Option


J. Pro

More about the author: J. Pro

Unlike Stephen (the other author) I have been thinking mainly about online business lately. I wasn't very successfull with dropshipping on Amazon and other ways of making money online, and I'd only earn a few hundreds of dollars in years. But then binary options caught my attention with it's simplicity. Now I'm glad it did because it really is worth it. More posts by this author

83 Responses to “IQ Option has blocked my trading account”

    1. Hi, I think it should be OK. Why do you need that? Please never try to disguise your real location because then you might get in trouble when you’re not able to confirm your address.

  1. how can one give a poof if you blocked their account already step? so to be safe we should always screenshot every log in/logout from our account to have proofs? i have heard that if you are doing good with the trading, the block your account? may i ask you sir? how do iq option profit from all of this? is it when a trader lose? or when a trader wins?

    1. Hi Faith, it would be enough for us to see email communication, screens of blocked account, proof of depositing… Anything that could help us do something. If someone really gets scammed, I am sure there are ways to prove it.

      1. At terms and conditions not even a single word about robots, does ti mean I can use robots?? But I read of of the forums theres an iq option manager there that robots violates their terms and conditions but theres no mention about robots on their official site.

  2. I somehow couldn’t log into my account, i don’t know whether someone hack it or got blocked. Please help me sir, and i already made a deposit.

  3. You can believe whatever you want about IQoption, but the truth is they are crooks. They were to close my account out after cheating me out of 10% of my account. Upon my request my account was closed ,but as I have read from others, my money was never returned. I have contacted them and have been ignored. They are nothing but crooks and I will continue to let anyone and everyone know the truth

    1. Dear John, thank you for sharing your story. But before we do anything, you have to prove what you are saying is wrong. You see, it happens often, that people try to blame the broker for their own fault. I have never seen any real proof of IQ Option being crooks. If you can prove it, please! Do it! If not, I am sorry, but I cant believe you – I have never had ANY problem with them. All deposits were fast, just as withdrawals.

    2. sorry for you but I always get my money to my sweden bank takes two days no problemas her 250 dollar, out two times works good

  4. Good Day

    My Account is blocked on the same day i sent my documents?

    I am unable to trade and my funds are still in the account, No one is replying to my emails

    Who can help me?

    1. Dear Karin, please, try to send them a message on live support. It might take some time, they must be currently overloaded with new people flooding in.

    2. Dear, my account is also locked. It was locked because some-one hack my account , close my positions and try to withdraw funds.
      As I’m aware, funds can only be withdrawn to same card which made a deposit and as I didn’t made deposit over e-wallet those withdrawal also are not possible.

      I hope IQ will reset my account , cancel all irregular withdrawals and restore my positions.

      I send all documents on support but still no answer. How long will that last?


        1. Dear Step,

          I just call them. It seams that security department need some time to process and investigate the case. As account was blocked in Sunday I hope they will finish until Friday.

          It’s not a problem for me to wait as long as they fix account and that all my positions are restored and all irregular withdrawals canceled.

        2. I did…they say that security department will investigate and replay until Thursday.
          So wait until tomorrow to see will this be solved and my account restored.

  5. I have submitted All of my documents in the form of picture so will that work?
    Picture of my passport and bank card but still then no respond.

    1. Hi Harka – you have to wait a bit. It usually takes them a few hours or even days. Currently there is thousands of new traders coming every day, it must have slowed things a bit down. Sorry for the wait!

  6. my account was blocked 4 days back on saturday. After that i uploaded all the required documents as told by the support staff.
    still my account is blocked. Please help

    1. Dear Abishek, when did you upload your documents? Sometimes it might take up to 48 hours to get it re-checked. Also, you can send them a support ticket, so they might do it earlier.

  7. Hello guys ,

    my account has been blocked, ithink it’s because i did’not send all the documents.

    Can you help me recover my account or at least the money.

    Thank you in advance.

  8. IQ Option has blocked my trading account. I am a VIP customer. not giving reply to my email. Please help me sir…

  9. The bank was gone, they say they have no information about it. You ask them for proof so that we can know what it is?

    Sir Bank Statement I am not getting a Chargeback show. No Chargeback Requested. Please unblock my account.

    Sir you are not my help. You are not even giving reply to my email. And when I talked about it with the bank. So they do not even know about this. They say that you give me proof. Which I can show in the bank.

    1. Kumar, we are going to need your credientals if you want us to help you. Also, I talked to the support and they said, that they always reply to messages. It is impossible for them not to reply, because their management could fire them for not giving help to traders. Did you send all documents?

      1. hai mr step .. can you help me..your iq my option is how i manage trading..this is my name marauarau87.plzz ..

  10. my account is blocked. User Name :

    I have provided relevant documents too.This is blocked almost one month. cannot access, start trading. My balance money is also there. I have sent several reminders, mails. didn’t get a reply. Please unblock my account considering this request.

  11. Please help I don’t know how or why iq option has blocked my account and no matter how many times I send them message asking them why they blocked me or how to get unblocked they will not unblock me or reply to my message
    This is really annoying I don’t know what to do

    1. Dear Ahmed. I can not help you as long as you don’t provide me with your details. Please, use the contact form (contact us) and send me:

      Your email?
      Your name?
      Date of your registration?
      Have you deposited to IQ Option?
      Have you sent them your documents? (ID, proof of address)

      Then I can start working.

  12. hi i also had my account blocked, the reason is i deposited using two other people’s cards. my account was blocked from trading for about a month, during which i sent all the docs they required then it was permanently deleted

  13. My account is blocked and i did not receive any email explaining why,i have written to support no response,help what can i do next?

    1. Dear Sipokazi, please, use the contact button at the bottom of the page and email me all your details (of course not your password). But it would be good to send me your email used with IQ Option, whether you have made deposit, when, when did you register etc. Then I will be happy to look into this.

  14. Haloo.. good morning.. i have problem with my iq opt on my phone since last night, when i login, they said “invalid credentials”, i though that need wait a day, and i try this morning, i tottaly can’t open my iq option appl, i delete and download again, same thing happen.. please help me to fix it.. cause i put real money on it. I also sent message many times to all contact support but no respon.. what happen here.. can you fix it soon… please

    1. Dear Ogis, are you trying to connect to the Apple mobile app? They had to remove the app from the app store, because of new regulation. That might be the problem why you’r connection is not working.

  15. account was blocked this can i retrieve it? Please help me..i dont know what to do…i didnt receive any notification in my email..

    1. Dear Jmlim, did you have any real funds in your account? It’s possible that they blocked it, because they didnt receive the required documents within 30 days of registration. Reply to me so we can help you

      1. Hie step l sent in my required documents,but my account is still blocked. There’s is no response from the iqsupport email it’s been almost a week now. I’m starting to feel very nervous it will be nice if you can help me thanks

        1. Dear Stan, please, use the contact button at the bottom of the page and email me all your details (of course not your password). But it would be good to send me your email used with IQ Option, whether you have made deposit, when, when did you register etc. Then I will be happy to look into this.

    1. The right question I think is how to withdrwa my funds. Is there someone who can help or already got his money back ? I cannot enter account but I know there is my funds stack and I need them back, left more than 20,000$ !

      1. Dear Seville, what happened? Did you get your account banned out of the blue? Or did you lose your money? If you answer, I will be able to help.

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