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IQ Option has blocked my trading account

By • Posted in Articles, Binary Options Brokers, Learning academy • 122 Comments

On some forums, I’ve read traders’ statements saying that IQ Option had blocked their trading account. Since this broker belongs to my favorite brokers for binary options trading and also it belongs among the favorite brokers of our readers too, I decided to clarify this issue. I directly contacted the manager of IQ Option and we discussed the whole thing.

I asked him: is true that you are blocking accounts? He told me: ‘Yes, it can happen that we block someone’s account, but it is very rare and only happens after violating our terms and conditions.’ So let’s have a look. Do you know what might be the reason, that your trading account has been blocked?

Reasons, why IQ Option might block your account

  • If you deposit or withdraw money from your trading account using the information of another person. It is extremely important that you use your own credit cards and e-wallets to prevent money laundering. You can never deposit money to your trading account from your brother’s/wife’s/friend’s credit card or bank account.
  • Another issue is when the broker discovers that you have multiple accounts. Please be aware that according to the Article 4.2.7 of their Term and Conditions, the trader is only allowed to register 1 (one) valid account. The broker keeps the right to get the accounts blocked for the violation of their policy.
  • If you deliberately provide invalid personal information. For example, minors who provide a different date of birth.
  • When the trader refuses to provide his/her identity card to verify the account and the identity.
  • When the trader is a citizen or a resident of countries that prohibit binary options trading (USA, Australia, Belgium, Israel, Sudan, Syria, North Korea or Japan).

What to do when you cannot log in to your account:

  1. Make sure that you are entering a valid username and password combination.
  2. Check your inbox and spam trash of the e-mail linked to your trading account (you can find an e-mail with the information, why your account has been blocked).
  3. If you didn’t receive any e-mail from IQ Option, contact their customer support, which is available 24/7
    1. A) via e-mail support@iqoption.com
    2. B) on a phone number (see below) to get the fast and qualified assistance you need.

IQ Option support phone numbers

English
Spanish

Important info:

  • No account can be blocked without a serious reason. IQ Option is a regulated company that can’t just block somebody’s money.
  • You have to submit your identification documents (see Identity verification below) within 7 days of registration, otherwise your account might get blocked.
  • The account holder is always informed by e-mail and warned about the intention to block the account. IQOption always explains the reasons and suggests the steps that need to be taken to get the account unblocked.
  • Once IQ Option receives the information or the documents proving that the actions of the trader were legal, they unblock the account immediately.
  • If your account is blocked and after have deposited money into your account, the money will be sent back to you automatically within a few days. However, banks might take a long time to process the refund. Especially in India, Brazil and South Africa, refunds may take up to a few weeks.

Blocking accounts without any reason is ILLEGAL and would get our platform suspended. So far the number of accounts in our system has grown to more than 15 millions. After the launch of a new, more professional and exciting products we expect a further rapid growth of new users.

– IQ Option Manager

Whenever you want to know detailed information on any topic, you can contact their customer support service. It often happens that people make misleading and not objective comments which are influenced by their emotional state or by other factors.

Identity verification

All brokers require some type of identity verification prior to the funds withdrawal. For example, HighLow requires a proof of identity even before initial funds are deposited. Other brokers require the proof before first withdrawal of funds. This proof consists of:

  • Identity verification (a scan of national ID, a passport or a driver’s license)
  • Proof of residence (a scan of energy bill, a bank statement or a credit card statement)
  • Credit card verification (a scan of you card, if a deposit is made with a credit card – you can hide the middle 8 numbers, of course)

You might ask yourselves what is the point of above procedure. Basically, if broker wants to be regulated, they need to have verified clients. Regulatory bodies such as CySEC require verifications to prevent money laundering or credit card thefts.

More about IQ Option

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Author

J. Pro

More about the author: J. Pro

Unlike Stephen (the other author) I have been thinking mainly about online business lately. I wasn't very successfull with dropshipping on Amazon and other ways of making money online, and I'd only earn a few hundreds of dollars in years. But then binary options caught my attention with it's simplicity. Now I'm glad it did because it really is worth it. More posts by this author

122 Responses to “IQ Option has blocked my trading account”

  1. i just want to say that my iq option account was not verified And Only ” Proof of identity ” was remaining I was trading in demo only next day i put my real money to trade so i was trading after sometime i got E-mail that verified your account So after then i submitted my document to iq option and my a/c verification was Done then after my iq option account still loading

    when i try to open binary or digital
    SHowing : (( Unfortunately at the moment there are no available assets in stock ))
    i dont know WHy .

    Reply

  2. Hello
    Thank you for the information… We are two roommates living together but have a single PC for the time being. What would happen if we both use same laptop but separate IQ and bank accounts ? Is it possible

    Reply

    1. Dera Farooq, that should be alright. I don’t see a reason why this should be banned. As long as you both use separate accounds and separate funding methods.

      Reply

  3. after deposit in my account i send my id card for verification ,next day without sending me any email my acount is blocked . its really worst that such a big broker do such acts without giving any reasons . i contact there support but no response yet .

    Reply

    1. Hello,

      binary options are not a game, so you are not playing it. It’s trading with a high risk. Before you will start trading be sure, that you have the proper knowledge.

      Read our articles about trading to get into it. And before you start trading with real money, try a demo account.

      All information about trading with IQ Option in Pakistan, you will find here – https://xbinop.com/how-to-trade-binary-options-with-iq-option-in-pakistan/

      Btw: You need to be 18 years old to start trading.

      We wish you a good luck!

      Reply

  5. Tatyana
    You can see that the connection to our website is slow. The platform requires good speed in order for it to work fast
    June 24, 2019
    and if problem is speed can you explain for me why the program and browser work normally with out any problem when i use practice account
    June 24, 2019

    Tatyana
    What exactly happens when you switch to the real account?
    June 24, 2019
    just they hung and not response
    June 24, 2019
    any more so when i open phone and switch back to practice account it’s work normally
    June 24, 2019

    Reply

  6. I have closed my account . What is the procedure of reopening it ? I can’t login to the same account as it is showing blocked ..please help

    Reply

      1. Same me also I had close my account and I did contacted the costomer support but nothing happen only he just ask to rate the iq option apps,there’s no prompt action 2 time I ask .

        Reply

      2. Hello I keep sending email as well to to reopen again my account because I just close coz I got mistake to write my midle name by the hope that I can open again and enter my cirrect details because theres no option to edit it but that time my email was already verified .And I ask the costomer support but no action as well .

        Reply

  7. i got my national ID of recent here in Nigeria,so I used it in uploading my documents but they still keep on declining. so I’m wondering if there’s any other details they need to see in the ID?

    Reply

    1. Hello, the document you are sending for the verification must be clearly readable and all corners must be clearly seeable. The next document you need is a bank statement/energy bill/phone bill. Check out our IQ Option review – https://xbinop.com/review/iq-option/ you will find there more information about the verification process.

      Have a nice day.

      Reply

  8. Dear sir..i did deposit with local bank..ebanking but my balance still 0 until now..i cant send email to support..live chat also not responding..could u help me

    Reply

      1. Hi sir, what is the highest amount withdrawal did you make? Because I’m only planning to withdraw once a month straight into my bank account(my local bank supports iq option and iq option has my bank name in their withdrawal page as well). I’ve heard from some traders they mentioned once you withdraw one lum sum you might face issues, is this true?

        Reply

        1. Hello, I never had any problem with withdrawing money from IQ Option, but I don’t know about what sum you are talking about. But I think it should be a problem to withdraw for example 20 000 USD.

          Reply

  9. 1.Please can I submit any passport photograph when withdrawing?

    2.i tried to use someone else card to deposit, but it saying error..I now realize my mistake that I should deposit with someone else card..so my question is ..is there any implication for this??

    Reply

    1. Hello,

      everything needs to be on your own name, passport or ID card and also the card with which you want to deposit.

      Let us know if you need more help. Have a nice day.

      Reply

      1. Hi
        My account is terminated by iq option without paying my withdrawal of $1065.27
        What should I do now they denying to pay saying you are engaged in market abuse what to do?

        Reply

        1. Hello, it’s really sad to hear that. Are you still not able to withdraw your money? How do they comment the fact you can withdraw, let us please know. We will help you.

          Reply

  10. i made profit on binary i tried to wihdraw but it didnt work its been 7 days still ididnt recive my money help me get my money back

    Reply

    1. Hello, thank you for your message. It’s weird because I made a lot of withdraws from IQOPtion trading platform and I never had any problem.

      Which withdraw method you used? Let us know, we want to help you.

      Reply

  11. I have a great teacher in forex/binary and cryptocurrency trading. The only man that makes me admit trading is real and I have profited more than I think with his amazing strategy

    Reply

  12. Am a new user, and have heard people talking about sending their details though am still working on the demo account but have not seen any information about sending my National ID card and others

    Reply

    1. Hello, can you please specify your question or your problem? Do I understand it right, that you are not able to go from iqoption demo account to the real account?

      First of all, you need to have your account verified, without verification you can’t trade.

      Let us know if you need some more help.

      Reply

  13. Which type of documentation is required ??and Dear All users i Want to invest money !should i do it or nOt Plz help me with this ???🙏

    Reply

    1. Hello Muhammad, you seem to like that you are really interested in trading with IQ Option broker 😀 😀 Documents you need to verify your trading account are still the same.

      Here is it:

      – Identity verification (a scan of national ID, a passport or a driver’s license)
      – Proof of residence (a scan of the energy bill, a bank statement or a credit card statement)
      – Credit card verification (a scan of your card, if a deposit is made with a credit card – you can hide the middle 8 numbers, of course)

      Hope that it will help you. Btw: you should invest your money just in case you are ready 😉 Do not hurry.

      Reply

    1. Hello, how is it even possible to provide the wrong email, I thought that you need to confirm the registration on the email? I recommend you to write to IQOption support.

      Reply

    1. Hello, what happens, why do they close your account? I recommend you to contact the support and solve the problem with them, or let us know more info so we can help you.

      Have a nice day.

      Reply

  16. Good day friends, I want to warn you strictly on this broker, please don’t ever invest with this broker because they are thieves and they stole my money.

    Reply

    1. Hello, do you have any justified allegation? Or you just hear that this broker is a scam? There are many and many people (except me) who are trading with this broker for a couple of years and we didn’t had any problem, never.

      Maybe you are right, maybe now. Would it be possible to give us more info? Thank you so much.

      Reply

  17. I need to know few things. the IQ options is completely new to me. i have visited the site and tried to understand the system i know it will take some time to get a hold on it. but before i go for the real account i need to know :

    1. does it work from Pakistan?
    2. Can we use payoneer to deposit and withdraw funds ?

    Reply

    1. Hello, thank you so much for your answer.

      1) I think that the broker iqoption should works for Pakistan traders
      2) I find out that you can’t use payoneer to withdraw funds.

      Instead of payoneer try to use Skrill or any other digital wallet.
      I hope that I will help you with my answers. If you have any other questions let us know.

      Reply

    1. Hi, I think it should be OK. Why do you need that? Please never try to disguise your real location because then you might get in trouble when you’re not able to confirm your address.

      Reply

  19. how can one give a poof if you blocked their account already step? so to be safe we should always screenshot every log in/logout from our account to have proofs? i have heard that if you are doing good with the trading, the block your account? may i ask you sir? how do iq option profit from all of this? is it when a trader lose? or when a trader wins?

    Reply

    1. Hi Faith, it would be enough for us to see email communication, screens of blocked account, proof of depositing… Anything that could help us do something. If someone really gets scammed, I am sure there are ways to prove it.

      Reply

      1. At terms and conditions not even a single word about robots, does ti mean I can use robots?? But I read of of the forums theres an iq option manager there that robots violates their terms and conditions but theres no mention about robots on their official site.

        Reply

  21. I somehow couldn’t log into my account, i don’t know whether someone hack it or got blocked. Please help me sir, and i already made a deposit.

    Reply

  22. You can believe whatever you want about IQoption, but the truth is they are crooks. They were to close my account out after cheating me out of 10% of my account. Upon my request my account was closed ,but as I have read from others, my money was never returned. I have contacted them and have been ignored. They are nothing but crooks and I will continue to let anyone and everyone know the truth

    Reply

    1. Dear John, thank you for sharing your story. But before we do anything, you have to prove what you are saying is wrong. You see, it happens often, that people try to blame the broker for their own fault. I have never seen any real proof of IQ Option being crooks. If you can prove it, please! Do it! If not, I am sorry, but I cant believe you – I have never had ANY problem with them. All deposits were fast, just as withdrawals.

      Reply

    2. sorry for you but I always get my money to my sweden bank takes two days no problemas her 250 dollar, out two times works good

      Reply

  24. Good Day

    My Account is blocked on the same day i sent my documents?

    I am unable to trade and my funds are still in the account, No one is replying to my emails

    Who can help me?

    Reply

    1. Dear Karin, please, try to send them a message on live support. It might take some time, they must be currently overloaded with new people flooding in.

      Reply

    3. Dear, my account is also locked. It was locked because some-one hack my account , close my positions and try to withdraw funds.
      As I’m aware, funds can only be withdrawn to same card which made a deposit and as I didn’t made deposit over e-wallet those withdrawal also are not possible.

      I hope IQ will reset my account , cancel all irregular withdrawals and restore my positions.

      I send all documents on support but still no answer. How long will that last?

      Zoran

      Reply

        1. Dear Step,

          I just call them. It seams that security department need some time to process and investigate the case. As account was blocked in Sunday I hope they will finish until Friday.

          It’s not a problem for me to wait as long as they fix account and that all my positions are restored and all irregular withdrawals canceled.

          Reply

        2. I did…they say that security department will investigate and replay until Thursday.
          So wait until tomorrow to see will this be solved and my account restored.

          Reply

  25. I have submitted All of my documents in the form of picture so will that work?
    Picture of my passport and bank card but still then no respond.

    Reply

    2. Hi Harka – you have to wait a bit. It usually takes them a few hours or even days. Currently there is thousands of new traders coming every day, it must have slowed things a bit down. Sorry for the wait!

      Reply

  26. my account was blocked 4 days back on saturday. After that i uploaded all the required documents as told by the support staff.
    still my account is blocked. Please help

    Reply

    1. Dear Abishek, when did you upload your documents? Sometimes it might take up to 48 hours to get it re-checked. Also, you can send them a support ticket, so they might do it earlier.

      Reply

  27. Hello guys ,

    my account has been blocked, ithink it’s because i did’not send all the documents.

    Can you help me recover my account or at least the money.

    Thank you in advance.

    Reply

  29. The bank was gone, they say they have no information about it. You ask them for proof so that we can know what it is?

    Sir Bank Statement I am not getting a Chargeback show. No Chargeback Requested. Please unblock my account.

    Sir you are not my help. You are not even giving reply to my email. And when I talked about it with the bank. So they do not even know about this. They say that you give me proof. Which I can show in the bank.

    Reply

    1. Kumar, we are going to need your credientals if you want us to help you. Also, I talked to the support and they said, that they always reply to messages. It is impossible for them not to reply, because their management could fire them for not giving help to traders. Did you send all documents?

      Reply

      1. hai mr step .. can you help me..your question..id iq my option is locked..so how i manage trading..this is my name marauarau87.plzz ..

        Reply

  32. my account is blocked. User Name : ramstechj@gmail.com

    I have provided relevant documents too.This is blocked almost one month. cannot access, start trading. My balance money is also there. I have sent several reminders, mails. didn’t get a reply. Please unblock my account considering this request.

    Reply

  35. Please help I don’t know how or why iq option has blocked my account and no matter how many times I send them message asking them why they blocked me or how to get unblocked they will not unblock me or reply to my message
    This is really annoying I don’t know what to do

    Reply

    1. Dear Ahmed. I can not help you as long as you don’t provide me with your details. Please, use the contact form (contact us) and send me:

      Your email?
      Your name?
      Date of your registration?
      Have you deposited to IQ Option?
      Have you sent them your documents? (ID, proof of address)

      Then I can start working.

      Reply

  36. hi i also had my account blocked, the reason is i deposited using two other people’s cards. my account was blocked from trading for about a month, during which i sent all the docs they required then it was permanently deleted

    Reply

  37. My account is blocked and i did not receive any email explaining why,i have written to support no response,help what can i do next?

    Reply

    1. Dear Sipokazi, please, use the contact button at the bottom of the page and email me all your details (of course not your password). But it would be good to send me your email used with IQ Option, whether you have made deposit, when, when did you register etc. Then I will be happy to look into this.

      Reply

  40. Haloo.. good morning.. i have problem with my iq opt on my phone since last night, when i login, they said “invalid credentials”, i though that need wait a day, and i try this morning, i tottaly can’t open my iq option appl, i delete and download again, same thing happen.. please help me to fix it.. cause i put real money on it. I also sent message many times to all contact support but no respon.. what happen here.. can you fix it soon… please

    Reply

    1. Dear Ogis, are you trying to connect to the Apple mobile app? They had to remove the app from the app store, because of new regulation. That might be the problem why you’r connection is not working.

      Reply

  41. Hello..my account was blocked this day..how can i retrieve it? Please help me..i dont know what to do…i didnt receive any notification in my email..

    Reply

    1. Dear Jmlim, did you have any real funds in your account? It’s possible that they blocked it, because they didnt receive the required documents within 30 days of registration. Reply to me so we can help you

      Reply

      2. Hie step l sent in my required documents,but my account is still blocked. There’s is no response from the iqsupport email it’s been almost a week now. I’m starting to feel very nervous it will be nice if you can help me thanks

        Reply

        1. Dear Stan, please, use the contact button at the bottom of the page and email me all your details (of course not your password). But it would be good to send me your email used with IQ Option, whether you have made deposit, when, when did you register etc. Then I will be happy to look into this.

          Reply

    2. The right question I think is how to withdrwa my funds. Is there someone who can help or already got his money back ? I cannot enter account but I know there is my funds stack and I need them back, left more than 20,000$ !

      Reply

      1. Dear Seville, what happened? Did you get your account banned out of the blue? Or did you lose your money? If you answer, I will be able to help.

        Reply

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